TLN run programs across a range of areas. Please select the type of program you are looking for:
TLN Course Booking and Cancellation Policy
This policy will come into effect on 1st February 2009. (Updated on 20th April 2009)
Confirmation process for standard TLN courses
- An initial confirmation will be sent by email to all applicants within two weeks of receiving a booking.
- Payment for the course is required prior to attendance. An invoice will be issued to your workplace 4 weeks prior to the date of the course. If this is not paid prior to the date of the course then you place in the course cannot be guaranteed.
- If you are booking under the CRT/student discount then payment is required upon booking.
- Two weeks from the date of the course a confirmation email with all course details will be provided to those applicants who are registered for the course.
Cancellation policy for standard TLN courses
- Where a person has registered for a TLN program and then cancels their registration prior to the final course confirmation email being sent then no fee is payable and any money paid for the course will be fully refunded to the workplace.
- Where a person cancels their registration after the TLN has issued the final course confirmation (generally 10 working days from the date of the program) then a fee of $50.00 or 50% of the course cost (whichever is lower) will be payable.
- Where a person cancels their attendance on the day of the course and/or fails to attend the program then the full course fee is payable, ie no money will be refunded
- A school or workplace may substitute another staff member for a person who has registered for a TLN program and is subsequently unable to attend. In this case no cancellation fee will be payable.
Students and CRT special payment rate
- If a person accessing the special rate for students and/or CRT’s and cancels their attendance any time prior to the day of the program for which they have registered, the full course fee will be payable as a cancellation fee. On request, a ‘credit’ to attend an alternate program will be issued.
- If the person does not attend on the day and does not notify the TLN prior to the day of the course, or simply fails to appear on the day of the course then no refund or credit will be issued.
‘Thursdays with TLN’ and online courses
1. For 'Thursdays with TLN’ and online programs no refund is payable in the event of a cancellation. Where a person cancels their attendance any time prior to the day of the program for which they have registered, the full course fee will be payable as a cancellation fee. On request, a ‘credit’ to attend an alternate program will be issued.
Payment process for all courses
Pre-payment is required for all courses by all applicants. Payments to be made by
- Cheque from the school/workplace
- Individual cheque or money order
- Payment by direct EFT deposit
- Payment by Visa or Mastercard
- Cash payment can be accepted on the day of the course if prior notification is made (prior notification ensures we can provide you with tax invoice).