TLN Policies

1.  Privacy policy

2. Course Booking and Cancellation Policy

3. Appeals and complaints

4. Fair Use policy

 

1. Privacy Policy

The TLN maintains a policy of strict confidence concerning personal information it obtains. Our privacy policy seeks to comply with the National Privacy Principles of the Commonwealth Privacy Act 1988 (Privacy Act).

In accordance with the provisions of the Act, TLN members are advised of the following:

1. The information collected on the Course Registration form, the Journal Subscription form or the Application to Join or Renew Membership is for the purpose of processing membership applications, journal subscriptions, completing course registrations and providing a better professional development service to you.

2. TLN is committed to secure storage of and control of access to personal information.

3. TLN may pass limited information to certain individuals or organisations as follows:

    • Where a course applicant has requested a discounted service available only to members of IEU or AEU we will certify that the person is a member of the relevant union.
    • Where the person facilitating the course requests information about course participants then limited information will be passed to the facilitator, e.g. whether the person is working in a secondary or primary setting.
    • Where the TLN is working in partnership with another organisation, then information will be supplied to the partner organisation for the relevant purpose, e.g. inviting or confirming registrations for a course.
    • Where our publications are mailed to members by a mailing house or a partner organisation, address labels will be provided on the strict undertaking that the mailing house or partner will not use them for any other purpose.

4. The TLN may use information supplied by an individual to communicate with them for the following purposes:

    • To communicate information about a course for which they have registered, e.g. course confirmation, course reminder.
    • To communicate information to you about other TLN programs or activities that may be of interest to you or your colleagues.
    • To follow up on course attendance for the purposes of invoicing or evaluations.
    • To produce, where relevant and where requested, a summary statement of course attendance

5. The TLN may use information supplied by the TLN school or workplace contact:

    • To communicate information about TLN courses and programs that may be of interest to staff at the workplace.
    • For the purposes of surveying the workplace to gather information about professional development needs and or to evaluate the effectiveness of TLN courses.
    • To communicate with the workplace about issues related to a course attended by a member of the staff or about workplace membership of the TLN, e.g. following up invoice payments

6. You may request to see any information we may have concerning you to check that it is correct and up to date.


7. Some information on this website will have been entered by TLN members or the general public eg Open Discussion Forums. TLN staff will monitor postings and remove inappropriate material, this includes offensive material, education 'advice' which is demonstrably inappropriate and views which directly conflict with the common values of the sponsoring unions. Controversial views which are not deemed inappropriate may be maintained on discussion forums for the purpose of generating debate. Information on discussion forums or other public access areas of the website does not necessarily reflect the views of the TLN or either of the sponsoring unions.


 

2. Course Booking and Cancellation Policy

This policy will come into effect on 1st January 2013.

From 2013, TLN is offering a membership benefit package where courses are offered free of charge to members and staff in member schools. The following procedures apply to booking and cancellation of courses that part of the TLN calendar of events. The following policies will apply to events run on behalf or partner organisations except where that organisation has a policy or procedure that takes precedence for that event.

Registering for a TLN course (TLN courses appear in the TLN calendar of events)

1.    All course bookings must be completed through the TLN website, www.tln.org.au.

2.    Upon registration a person will receive an automated course confirmation to the email address they have entered on the registration form. Further reminders are issued one week and one day out from the scheduled date of the course.

3.    The emails constitute confirmation of the person’s place in the course for which they have registered. The exception to this is where registrations exceed the places available and a person is either withdrawn or asked to withdraw from the program in accordance with the conditions of the ‘Fair Use’ policy.

4.    No payment is required for these courses where the person is a current financial member of the TLN or is employed in a school who is a current financial member of the TLN. Should membership lapse between the time of booking and the scheduled date of the course the following will occur:

    • The person’s registration will lapse until membership is brought up to date
    • The person will be offered a place in the course at the non-member rate

5.    For non-financial members payment is required prior to attendance at the course.

Cancellation of registration for a TLN course (TLN courses appear in the TLN calendar of events)

1. Where a person has registered for a TLN program and then cancels their registration at least 24 hours prior to the course then no penalty is applied.
2. Where a person cancels their registration after the course has commenced then the person may suffer the penalty for future courses as prescribed in the ‘Fair Use’ policy.

TLN cancellation of a TLN course (TLN courses appear in the TLN calendar of events)

TLN reserves the right to cancel any program wherever it believes that there is a risk to the health and safety of participants, where the conditions or the number of registrations is unlikely to be conducive to a productive professional learning environment, where there is a clash with an event or policy from one of the sponsoring unions or for any other valid reason.

Every attempt will be made to notify registered participants in a timely manner and to reduce the inconvenience to registered participants for such a course cancellation, however no guarantees are made nor liability accepted for losses.

TLN also reserves the right to make alterations to the advertised program where there is required e.g. illness of facilitator, to ensure that a productive learning event occurs consistent with high quality professional development. Every reasonable attempt will be made to notify registered participants of changes prior to the scheduled date of the course.

 

3. Procedure for Appeals and Complaints.

If you believe that the course you have attended has not complied with the advertised objectives or where relevant that you have not received a fair and accurate assessment of your competence, you should first discuss your concerns with the facilitator or assessor.

If after discussing the problem, you still believe that the matter requires investigation, you can raise it with the TLN Executive Officer for further discussion and conciliation.

If you are still unable to resolve the issues, or the trainer is the Executive Officer, then the matter can be taken to the TLN Committee of Management. Such complaints can in the first instance be emailed to admin@tln.org.au and they will then be forwarded to members of the TLN Committee of Management.

 

4. TLN Fair Use Policy

From 2013 TLN is offering a member benefit package that includes access to online and face to face courses free of charge to members. This includes all staff employed in member schools. It is anticipated that this benefit will significantly increase enrolments in face to face and online courses being offered by the TLN.

To ensure fair and equitable access for all TLN members to the quality professional learning experiences we are offering, from 2013 we are implementing a ‘fair use’ policy.

Under the terms of this policy, all courses – online and face to face - have a limit on the number of people who are able to attend. The actual number depends on the venue, the facilitator and the topic.

4.1  Fair Use arrangements for online courses

Where the number of registrations exceeds the places available the following arrangements will come into effect:

a)    Any person enrolled in the program who is not a current financial member will be withdrawn from the program

b)    Schools who have enrolled 5 or more people will be asked to maintain one registration only and to make arrangements for a shared projection of the online session at the school.

c)    Where it is necessary to further reduce numbers members who have registered for a previous online program, not attended and not advised the TLN prior to the course commencing will be withdrawn from the new program and advised of such by the TLN.

d)    Where an individual member has previously attended five or more online programs in the current calendar year, they will be asked to withdraw their registration.

e)    If reduction of numbers is still required priority of access will be given to members who have not previously registered a person for an online program in the previous 12 month period and to members who register from regional and remote locations.

f)     In all cases where a person is asked to withdraw their registration then every attempt will be made to make the program available to them as an ‘on-demand’ course through the TLN website

 

4.2  Fair use arrangements for face to face courses

Where the number of registrations exceeds the places available the following arrangements will come into effect:

a)    Any person enrolled in the program who is not a current financial member will be withdrawn from the program

b)    Where it is necessary to reduce numbers, members who have registered for a previous face to face program, not attended and not advised the TLN prior to the course commencing will be withdrawn from the new program and advised of such by the TLN.

c)    Schools who have enrolled 3 or more people will be asked to maintain no more than two places at the course.

d)    Where an individual member has previously attended three or more programs they will be asked to withdraw their registration to make way for another person who wishes to enrol.

e)    Where it is necessary to further reduce numbers priority of access will be given to members who have not previously registered a person for a face to face program in 2013 and to members who register from regional and remote locations.

f)     In all cases where an individual member is asked to withdraw their registration then every attempt will be made to make an alternative TLN program on a similar topic available to them.

g)    Where a school has a large number of people enrolled and several are asked to withdraw then every attempt will be made by TLN to support the school through the provision of an –‘on-demand’ course by the same facilitator or support the school to conduct a school based program on the same topic.


The TLN reserves the right to implement the above arrangements and then to close off registrations up to 8 days prior to the scheduled date of the course. This is designed to avoid the inconvenience of schools having the attendance of a staff member cancelled with very short notice.

 

The TLN is supported by the AEU Victoria Branch and the IEU Victoria Tasmania Branch 

    

   

 

 

 

 

 

 

 

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